Contact information

We’re here to help. Reach out anytime — we read and respond to every message during our working hours.

Customer Care

Track Your Order

Once your order ships, you’ll receive an SMS and email with your tracking link from BlueDart, Delhivery, or our other logistics partners. If you haven’t received tracking details within 48 hours of placing your order, please email care@shebliss.in with your Order ID.

Returns & Refunds

For return and refund requests, please refer to our Refund Policy. Unopened products are eligible for return within 15 days of delivery. Opened or used products cannot be accepted for return for hygiene reasons. To initiate a return request, email us with your Order ID at care@shebliss.in.

Business Address

SheBliss — Acetech E-Commerce Limited (Conceptive Brains Private Limited)
Building No B5, Gala No 201–206, Prithvi Complex,
Reti Bandar Road, Kalher, Bhiwandi,
Thane, Maharashtra 421302

Please note: this is our operational fulfilment address. We do not have a physical retail store. All products are shipped directly from our fulfilment facility.

Grievance Officer

For grievances or any consumer queries, our Grievance Officer is available as per IT Rules 2021 and Consumer Protection (E-Commerce) Rules 2020.

Grievance email: care@shebliss.in
For full details, please visit our Grievance Officer page.

Send Us a Message

Use the contact form below for any general queries. Our customer care team will respond within 24 working hours.