Refund policy

At SheBliss, we want every customer to feel confident in their purchase. Because our products are personal-care cosmetics intended for personal hygiene use, our refund policy follows industry-standard hygiene rules. Please read this policy carefully before placing your order.

1. Eligibility for Returns

Unopened Products

Unopened, sealed products in their original tamper-proof packaging are eligible for return within 15 (fifteen) days of delivery.

Opened or Used Products

For hygiene and safety reasons (consistent with industry-standard practice for personal-care, cosmetic, and personal-care products), opened, used, or partially used products cannot be returned or refunded. The seal on the bottle indicates whether a product has been opened.

2. Damaged, Defective, or Wrong Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer care team within 7 (seven) days of delivery at care@shebliss.in with the following:

  • Your Order ID
  • Clear photographs of the damaged or wrong product, including the outer packaging
  • A short description of the issue

Once verified, we will arrange for a replacement or full refund at no additional cost to you.

3. Order Cancellation

You may cancel your order any time before it is dispatched from our fulfilment facility. To cancel, please email care@shebliss.in with your Order ID and request cancellation.

Once an order has been dispatched, it cannot be cancelled. However, you may refuse delivery, and the order will be returned to us. If the order qualifies as an unopened return (within 15 days), a refund will be processed as per Section 1.

4. How to Request a Return

To initiate a return for an unopened product:

  1. Email care@shebliss.in within 15 days of delivery with your Order ID and reason for return.
  2. Our team will verify eligibility and respond within 24–48 working hours with return instructions.
  3. Pack the unopened product securely in its original packaging, including all inserts.
  4. Ship the product back to the address we provide. Return shipping cost is generally borne by the customer unless the return is due to a damaged/defective/wrong product (in which case we cover the return cost).
  5. Once we receive and inspect the returned product to confirm it is unopened and in resalable condition, we will process your refund.

5. Refund Processing

  • Approval: Once a return is verified and approved, refunds are initiated within 2 (two) business days.
  • Processing time: Refunds are credited to your original payment method within 5–7 business days, depending on your bank or payment provider.
  • For prepaid orders: The refund is processed back to the original payment method (card, UPI, net banking, wallet) via Razorpay.
  • For Partial COD orders: Only the prepaid portion (collected by Razorpay) can be refunded electronically. Any cash collected at the time of delivery cannot be refunded directly — in such cases, our team will coordinate an alternative refund mode (bank transfer to your registered bank account on receiving valid bank details).

6. Non-Returnable Items

The following are not eligible for return or refund:

  • Opened, used, or partially used products
  • Products without their original tamper-proof seal intact
  • Products damaged due to misuse, mishandling, or improper storage by the customer
  • Products purchased with a clear “Final Sale” or “No Returns” tag
  • Promotional / free items received as part of a bundle (e.g., the second bottle of a Buy-1-Get-1 offer)
  • Returns initiated after the 15-day window from delivery

7. Special Note on Buy-1-Get-1 (BOGO) Orders

If you purchase a BOGO offer and wish to return the unopened paid bottle, the free bottle (if also unopened) must be returned along with it. If the free bottle has been opened, it cannot be returned, and a partial refund corresponding only to the paid bottle’s portion will not apply — the entire BOGO transaction is treated as a single offer.

8. Refund Mode & Verification

All refunds are issued only to the original payer’s payment method or registered bank account. We may request additional verification (such as a copy of the cancelled cheque or a screenshot of UPI ID) before processing refunds, particularly for Partial COD orders.

9. Disputes & Grievances

If you are not satisfied with the resolution of your refund request, you may escalate the matter to our Grievance Officer. Please visit our Grievance Officer page for contact details and resolution timelines.

10. Contact Us

For any return, refund, or cancellation queries, please contact:

  • Email: care@shebliss.in
  • Address: Building No B5, Gala No 201–206, Prithvi Complex, Reti Bandar Road, Kalher, Bhiwandi, Thane, Maharashtra 421302

By placing an order on shebliss.in, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.